Automotive Service Advisor (15 Job openings) Job at Silicontek Inc, Sandy Springs, GA

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  • Silicontek Inc
  • Sandy Springs, GA

Job Description

Role: Automotive Service Advisor (15 Job openings)

Location: Sandy Springs, GA ,30068

Role Type: Full time

Salary: $53,000

*** Work from home / Remote > Only Monday & Friday

Job Details:

  • Onsite every day 1st month for Training Period (Approx. 1 Month): Onsite every day
  • After Training: Hybrid schedule – Remote on Monday & Friday – onsite > Tuesday, Wed, Thursday.
  • This position is upselling customers to buy additional insurance warranties on new car purchases.
  • This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.
  • The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.
  • Automotive Service Industry Experience (Required: 3+ Years)
  • Experience as a Service Advisor, Parts Advisor, or Automotive Technician
  • Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
  • The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.

Job Responsibilities:

  • Handles claims related calls per work schedule performing within defined metrics
  • Manages the car inspection when claim is over a certain amount or fraud
  • Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
  • Master understanding of clients, agents, and contract terms and conditions
  • Notify Supervisor of any claims in which possible fraud is suspected
  • Participates in all training as required to perform the duties of the role

Job Requirements:

  • High School Diploma or equivalent
  • 3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
  • Must possess strong Automotive Technical and Mechanical knowledge
  • Must be able to successfully pass a background check

Company Benefits:

  • Auxiliary Medical, Prescription, Dental, and Vision Insurance
  • Registered Retirement Savings Plan
  • Long-Term Disability Insurance
  • Life Insurance
  • Pet Insurance
  • Paid Holidays and Paid Time Off
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement Program
  • Ongoing Training & Personal Development

Job Tags

Contract work, Work from home, Monday to Friday,

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