Job Description

Job description.

The Concierge ensures exceptional resident satisfaction and seamless day-to-day property operations. They serve as the first point of contact for current and potential residents, visitors, and vendors. The Concierge assists in problem-solving, conducting tours, providing outstanding customer service while assisting with administrative and operational tasks. They act as liaisons between residents, HALX teams, and external partners to create a welcoming and organized environment.

The ideal candidate is an outgoing, proactive problem solver with excellent customer service skills. They have excellent communication skills, are highly organized, and are comfortable learning and using technology to improve processes. Spanish language skills preferred. This position reports to the Community Lead or relevant supervisor.

Please submit your cover letter to resumes@housingalexandria.org. Only resumes that include a cover letter will be considered.

1. Primary Responsibilities

Resident Support

• Address resident concerns promptly and professionally, ensuring timely resolution or

escalation as necessary.

• Assist residents with maintenance requests, ensuring accurate documentation and

proper follow-up through property management systems like Entrata.

• Provide basic guidance on Entrata features to residents, such as making payments or

submitting requests.

• Support community events by assisting with communication and execution.
• Execute property walks and consistent reporting to ensure that the property meets safety and touring standards.

Operational Coordination

• Manage inbound calls, respond to inquiries, and route calls to the appropriate team

members.

• Assist with leasing activities by responding to inquiries and compliance-related

questions, coordinating and executing tours, and new resident welcome activities.

• Receive, log, and manage the distribution of packages for residents, ensuring proper

handling and secure storage.

• Assist with inventory, organization, ordering, and tracking of equipment for all property teams.

Ongoing Work

• Maintain accurate records of interactions, service requests, and resident concerns using property management software.
• Assist with general administrative tasks to support property operations as needed.
• Participate in training and professional development opportunities to build skills in

leasing and marketing and obtain necessary certifications.

• Support HALX fundraising and brand-building campaigns.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

2. Required Skills and Qualifications

• Excellent communication and interpersonal skills with a friendly and professional

demeanor.

• Tech-savvy, with the ability to navigate property management software (e.g., Entrata)

and update online platforms effectively.

• Strong organizational and time management skills.
• Entry-level experience or education in leasing or customer service, preferably in the

affordable housing sector.

• Commitment to supporting Housing Alexandria’s mission, values, and commitment to

diversity, equity, and inclusion.

Physical Requirements

Concierge team members need to be physically fit to perform their job duties, which can include:

• Regularly lifting and carrying objects up to 25 pounds
• Pushing, pulling, and moving objects

Prolonged periods of standing and walking

• Bending and stretching to access equipment and objects
• Climbing ladders and steps

3. Beneficial Skills and Qualifications

• Spanish or Amharic speaking, writing, and reading fluency preferred.
• Basic knowledge of Landlord-Tenant and Fair Housing laws.
• Experience aiding individuals and groups facing difficulties such as economic

disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities,

prevention, health, cultural competencies, and inadequate housing.

4. Position Requirements

This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. Travel within the City of Alexandria is sometimes required.

5. Salary and Benefits

Commensurate with experience. $16hr to $18hr.

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.

Is this position right for you?

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.

• Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.

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