Job Description

• Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
• Coordinate email travel inquiries with internal and external customers.
• Perform routine hotel functions, such as taking reservations and registering and checking out guests.
• Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
• coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
• Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
• storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
• Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
• and coordinating room preparation with housekeeping.
• Review daily transactions for accuracy; prepare account billing for financial processing.
• Requirements:

- High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.

• Demonstrated accurate cash handling knowledge and experience.
• English language fluency.
• Business writing acumen to originate and respond to correspondence.
• Valid California Non-commercial Class driver’s license.

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