Job Description
New Edge Associates is collaborating with a reputable banking partner that is currently hiring an experienced and detail-oriented Teller Operations Coordinator in Key West, Florida.
The Teller Supervisor is responsible for overseeing daily branch operations with a focus on cash control, client service, and teller team management. This position ensures strict compliance with audit procedures, supports operational accuracy, and maintains a strong focus on client satisfaction. The role requires effective leadership to guide teller staff, coordinate workflow, and enhance overall branch efficiency.
Key Responsibilities:
- Manage teller line activities, including cash drawers, vault operations, and ATM balancing.
- Monitor daily cash limits, verify depository contents, and ensure accurate branch cash balancing.
- Conduct teller audits and support dual control responsibilities.
- Assist tellers with reconciliations, correct errors, and review daily settlement activities.
- Deliver outstanding client service and resolve client issues promptly.
- Support client transactions and product education during high-traffic periods.
- Recommend appropriate products and services through consultative interactions.
- Lead teller scheduling, training, coaching, and performance evaluations.
- Conduct team meetings focused on policy updates, service expectations, and product knowledge.
- Ensure compliance with all audit, security, and regulatory requirements; maintain accurate inventory of negotiable instruments and cash.
Qualifications:
- High school diploma or GED required; Bachelor’s degree preferred.
- preferred.
- Proficient in Microsoft Office Suite.
- Strong communication, leadership, and problem-solving skills.
- Highly organized and detail-oriented with a commitment to operational excellence and client service.
Job Tags
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