No Refund Policy
We do not offer refunds on any products purchased through Safe Kids. Please ensure you select your products carefully before completing your order.
Faulty, Damaged, or Defective Products
In accordance with the Consumer Protection Act (CPA), if a product is found to be faulty, damaged, or defective upon delivery, you have the right to return it within 6 months of receipt for:
Repair, or
Replacement, or
Refund
The choice between these options lies with the consumer unless the defect is minor and easily repairable, in which case we may offer to repair it first.
Conditions for Returns
- The item must be returned in its original packaging.
- The item must not be damaged due to misuse or negligence.
- Proof of purchase (invoice or order confirmation) is required.
- You must notify us of the defect within 7 days of receiving your order for immediate replacement processing.
If the product is found not to be defective, you may be liable for the cost of returning the item to you.
Exclusions
This policy does not cover:
- Damage caused by incorrect use, negligence, or normal wear and tear.
- Products that have been altered, dismantled, or modified in any way.
How to Process a Return
To process a return, please email us at admin@safekids.co.za with:
- Your order number
- Product details
- A clear description and photos of the defect or damage
We will request the item be returned to us for replacement, or refund in compliance with the CPA.